Print FAQ

For common questions asked of support, refer to the following.

What is the order minimum?

• Providing flexible, low minimums is one way that Market Leader sets itself apart from the others. The minimum quantityfor each line item is 25 pieces.

• For bulk mail, the minimum total order amount is $30 per order. First Class and Standard Mail do not have a minimum amount; they only need to meet the minimum quantity of 25.

• You may mix and match to get to the minimum order amount, but may not group different pieces to obtain price break points.

• Minimum line items do not apply to leather bound photo books, calendars, or guides.

How will I receive my order?

• In the US, we include UPS Ground Shipping for all orders shipped directly to you (note: not available to ship to PO Boxes). You can also choose to upgrade to UPS 2-Day^TM or UPS Next Day Air Saver^TM. We use USPS First-Class^TMmail for all Print + Address + Mail orders.

• In Canada, “Mail to Me” orders will be shipped directly to you, the agent, via UPS Worldwide Saver. Pieces mailed directly to your contacts will be sent via Canada Post.

• Shipping to Mexico is not supported at this time.

Where can I view the status of my order?

• To view the details and status of your order, go to Admin, click on My Account, then click on Orders. The status of your order and any available shipping information is displayed

When will my order ship?

• Orders received before 7 A.M. Pacific Standard Time are shipped the same business day (some restrictions apply).

• The operating schedule is Monday - Friday. All orders must be received on or before a business day for turnaround times to apply.

• Important: Turnaround times are based on business days excluding holidays. Any problems with your order will delay delivery. Orders we do not mail on your behalf are shipped to you via UPS to the shipping address on the order (excludes weekends - AK and HI have longer transit times). Orders we mail on your behalf are shipped via USPS to the list you attached to your order.

When will I receive my order?

• Orders submitted by 7 A.M. Pacific Standard Time will generally be shipped the same business day, and will be shipped UPS Ground unless you choose 2-Day or Next Day Air Saver (some restrictions apply).

• UPS Ground Delivery Times: 2-7 business days by 3:00 or 4:30 P.M. to most U.S. addresses.

• UPS 2-Day Delivery Times: 2 business days by 3:00 or 4:30 P.M. to most U.S. addresses.

• UPS Next Day Air Saver Overnight Delivery Times: Next-business-day delivery by 3:00 or 4:30 P.M. to most U.S. addresses.

• Canada: UPS Worldwide Saver Delivery Times: 1-3 business days by 3:00 or 4:30 P.M. to most Canada addresses.

• Canada: Direct mail: 2 week turnaround to most Canada addresses.

• Service Days: Monday-Friday. Saturday delivery is not an option at this time.

• Exceptions: Delivery to many areas of Alaska and Hawaii may not meet the above delivery timelines.

If I am mailing my postcards First Class what is the delivery time?

• Orders placed before 7 A.M. Pacific Standard Time will be processed and delivered to the Post Office the next business day. While delivery times may vary based on destinations, most deliveries will be made within 1-7 business days.

• Turnaround times are an estimation of processing time required to fulfill your order and are not guaranteed.

Can I include both US and Canadian addresses in the same print request?

• At this time, all the addresses in the shipping file must be either Canadian OR US in order to ship. If there are both US and Canadian addresses, then the order cannot be fulfilled. 

Where are Print + Address + Mail orders actually mailed from?

• Phoenix, AZ

Can I schedule my printing for a later date?

• At this time there is not an option to pre-order your pieces for a later date.

What paper option should I choose?

• 65# Cover is a great application for professional looking brochures, flyers and newsletters. Its coating makes color and text really stand out compared to traditional bond paper. It is easily folded for newsletters and truly exhibits the professionalism in your piece.

• 100# Cover is our heavy stock paper for all of our postcards and our heavy flyers, and is the heaviest standard paper option in the market. Its heavy weight and 96 brightness offers the quality our users seek in a final product and adds that extra level of quality to direct mailing pieces.

• 14 Point Card Stock is our heaviest paper stock and is used on our business cards, folded greeting cards and door hangers.

What finishing option should I choose?

• UV Coating - 2 Sided: Postcard orders placed for addressing and mailing first-class are recommended to have a UV Coating applied to both sides of the postcard, to provide the highest level of print finishing and protection during the postal delivery process. If you are looking for your pieces to stand out and survive the trip through the postal system, this is the way to go!

• UV Coating - 1 Side: You're interested in having Market Leader Printing produce your postcard and mail it back to you so that you can affix labels, hand write addresses, print addresses from your desktop and send them on your own? Choose this option so that your labels and stamps affix properly and your addresses don't smear. You gain the professionalism of having a high quality image finish on the front with the flexibility of sending them how and when you desire! *You can also UV Coat your flyers and brochures to provide added protection where you see fit.

• Folding: You may notice that on our newsletters and some of our property brochures that this option has been pre-selected. We will put the right fold in the right place, every time, saving you the hassle of doing it later. Pieces that require scoring prior to folding will be scored to provide a high quality finish. You can always choose to fold it yourself after it has been delivered to you. Just select "Mail Flat" to do so.

• Tabbing: Want your folded newsletter or brochure sealed? We will add a "sticky dot" to your piece at the bottom to keep it closed for you.