Contact New Contacts

Contact your new contacts as soon as possible. It is critical that you respond to your new contacts quickly. Year after year, studies show the faster you respond to a contact the more likely they will turn into a client.

Contacts with phone numbers

Make a phone call as soon as possible. The best way to contact a new contact is by phone, it is the fastest and most direct means to let the contact know you are here and ready to assist them. The calls should be friendly, without a sales message. Let them know that you are available to help them with the website and to provide additional information about the listings they see. Use the Initial Contact Wizard for specific steps to make the appropriate phone call.

(warning) Customers who do not want to personally make phone calls can subscribe to First Call. With First Call, the Market Leader call center calls new contacts on your behalf. The call center asks the contact questions and passes on their notes as comments in the contact's summary section.

(warning) Unless you are using the Market Leader Professional package, you have to talk to your broker or team leader to use First Call.

Contacts without phone numbers

Send an email message as soon as possible. Use the Initial Contact Wizard to build the appropriate email for contacting a new contact.