You can access an agent profile by clicking an agent name in the Agents view. The Agents view lists all agents and enables you to search for an agent, add a new agent, or send an email to an agent. The following graphics show the Agents and Agent Profile views. To enlarge an image, click a thumbnail.
When you click an agent name in the Agents view list, the system displays a profile view for the agent. For more information on the profile view, see My Account.