When you view a list of contacts (e.g. on the Agent Dashboard) and click a contact name, the system directs you to the named contact view.

The contact view contains valuable information on each contact grouped by the following tabs.

The Summary tab includes the following information about the contact.

The Listings tab includes the following.

The History tab shows a log of system activity for the contact (e.g. when they signed up or were transferred to you).