Automatic Performance Notification
The Market Leader system automatically tracks agent responsiveness for you. To maximize your success, agents must respond to contacts immediately, therefore Market Leader monitors individual agent performance and sends an email alert if any agent fails to meet best practice standards.
The system includes the following automatic actions.
- The system notifies agents if they have been deactivated 4 times in 30 days. The system deactivates an agent every time they fail to respond to a new contact within 24 hours.
- The system notifies brokers (or team leaders) if an agent account becomes disabled. An account becomes disabled if an agent fails to respond to a new contact within 24 hours 5 times in 30 days. In this event, the system removes the agent from leads rotation.