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Take a few minutes each day to monitor agent activity. Make sure your agents are following up with contacts in a timely manner.
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{span:class=market}Market{span}
 
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{span:class=mlLeader}Leader{span}
provides  Market Leader provides a number of ways to monitor the agents in your brokerage. If an agent is not following up with contacts, you can follow up on behalf of the agent, reassign contacts to another agent, or even lock the agent out of the system. To learn more about the statistics that the system tracks, see the Performance Evaluator section.